Terms of use for the Barmer user account

You can use the following services with your Barmer user account:

• Your Meine Barmer member area in the app or on the web
• Barmer Teledoktor

You can also use the following services with your Barmer user account, but they require additional steps during registration:

• Barmer eCare
• gematik E-Rezept-App

You can find more information on the page on the Barmer user account.

You can create and use a Barmer user account if you are insured with Barmer. When your insurance coverage ends, your Barmer user account will be closed and the data associated with this Barmer user account will be deleted.

A Barmer user account is created by registering for the Meine Barmer member area at www.barmer.de/meine-barmer or via the Barmer-App. The following steps are necessary to create a Barmer user account:

• Entering your surname, first name, date of birth, insurance number
• Recording an email address
• Recording a phone number
• Agreement to the Terms of Use
• Agreement to the declaration of consent under data protection law
• Verification of the email address and phone number

The following information is also required:

• In Meine Barmer (web):
  • Setting a password
  • Identification and device binding / creating a secure authenticated phone number by
    • Entering the activation code sent in the post (for identification at a low level of protection. This protection level can be increased by in-person identification at a Barmer branch office) or alternatively
    • Digital identification in the Barmer-App (for immediate identification at a higher level of protection, which is required to access Barmer eCare).
• In the Barmer-App:
  • Setting a PIN in the Barmer-App
  • Identification, registering a security device, and establishing a secure authenticated phone number via
    • An identity card with a PIN
    • An electronic health card with a PIN
    • Entering an activation code sent by post or
    • Personal identification at a Barmer branch office

Security device

The security device is always the mobile device on which the insured person set their Barmer PIN during the upgrade or when registering their user account. Usually, this is the insured person's mobile phone.

Once the insured person has successfully completed the account upgrade, or sets up a user account in the Barmer-App after December 14, 2023, they will automatically have set up a security device. Each insured person therefore has exactly one Barmer PIN and one associated security device. The Barmer PIN is entered exclusively on the associated security device.

You can view the privacy consent statement and the terms of use for the Barmer user account at any time via user account management in the member area Meine Barmer in the app or on the web, and withdraw your consent if necessary.

You can only use the Barmer user account again after you log in again and accept the latest version of privacy consents and the terms of use.

You can delete your Barmer user account at any time. To do so, go to user account management in the Meine Barmer member area in the app or on the web. Alternatively, you can submit the deletion request by phone.

If you delete your Barmer user account, all data relating to your Barmer user account, your member area Meine Barmer, and your digital mailbox with all messages contained in the mailbox overview will be deleted.

If your Barmer user account is not activated within 63 days, it is automatically deleted by Barmer.

The user account is also deleted once the insurance relationship has ended. Insured persons receive a notification 10 days prior to and immediately after the deletion.

If the insurance relationship ends due to the death of the insured person, the user account is blocked and a notification sent 10 days before deletion.

Barmer is entitled to block access in the event of unauthorized access.

To protect your access from unauthorized access by third parties, Barmer sends an email or text message during security-relevant processes (for example, when a password is changed) to the preferred notification channel you specified when creating the Barmer user account.

If you suspect misuse of your Barmer user account, you should have your user account blocked immediately. Call us at 0202 568 333 1010 or use our online form to block your user account.

To prevent misuse of your Barmer user account, keep login-related information such as username and password, email address, and PIN secure, and protect your hardware from unauthorized access.

If a third party has been authorized to exercise your rights, when that authorization ends you must change the password/PIN to ensure the former representative no longer has access to your Barmer user account.

Always leave the Meine Barmer member area in the app or on the web by clicking the log out button.

Barmer accepts no liability for damages in the event of a breach of this duty of care.

If you create a Barmer user account, you can use your Meine Barmer member area in the app or on the web, provided the following requirements are met.

Requirements for use

To use the Meine Barmer member area with all features in the Barmer-App and on the web, you must be insured with Barmer and be at least 15 years old. Barmer insured persons under 15 can also log in to Meine Barmer in the app or on the web; however, only user account management is available.

Services offered

Through the Meine Barmer member area on our website and via the Barmer-App, you have access to a range of self-service options (applications, health management, processing status, etc.) and a variety of ways to communicate with Barmer.

Digital submission of documents via upload

You can use the file upload function to submit documents to the Barmer digitally, for example via the mailbox or as part of an application. Please keep original documents for one year for any follow-up questions from Barmer, and also observe the statutory retention periods applicable to you.

Barmer Live Chat

Barmer offers insured persons a personalized text chat in the Meine Barmer member area. Barmer staff members can provide individual advice and answer personal questions. After the conversation ends, you will receive a chat transcript in your mailbox. Barmer Live Chat is only available via Meine Barmer on the web.

Mailbox in Meine Barmer (app and web)

The mailbox is part of the Meine Barmer member area. It is available both in Meine Barmer on our website and in the Barmer-App, and contains the information and documents you have shared with Barmer via the mailbox.

Digital letter delivery

You can choose to have letters from Barmer delivered digitally via your mailbox. If you use this service, letters will be sent through the post only in exceptional cases. You can enable or disable digital letter delivery at any time in user account management.

Use of partner services

Barmer enables you to use selected partner services with your Barmer user account, such as online health courses. You can take advantage of these offers as a Barmer insured person in accordance with the respective description.

If you click through from Meine Barmer to the respective provider's service, we will transmit an anonymized identification number to that provider. This identification number identifies you as a Barmer insured person. If partner services require additional data, you will be informed of this in separate privacy and terms of use provisions that apply specifically to the respective partner service. The provider may request some additional data needed to deliver the service. The provider is then responsible for informing you about the purposes of data collection, data processing, the data retention period, and your rights of access and objection.

With Barmer Teledoktor, Barmer offers its insured persons the Teledoktor services as a mobile app. You can receive medical advice on many health topics through various channels. For example, Teledoktor answers questions about medications, therapies, conditions, and many other health areas. This service is available 365 days a year.

Barmer Teledoktor is also the gateway to digital care services, such as video consultations and the Digital Skin Check. These digital care services constitute what is known as special care under section 140a of Book V of the German Social Code (SGB V). Additional requirements apply to this care, which you can consult at any time in the contract's participation terms within Teledoktor. This allows you to conveniently use, among other things, remote medical treatment in the form of a video consultation, or obtain an assessment by a physician for skin problems via the Digital Skin Check. You can receive treatment via video call or, for the Digital Skin Check, based on an asynchronously prepared report, within the scope of medical feasibility. These are voluntary, optional services.

Use of Barmer eCare, our app for electronic patient records, and of the gematik e-Rezept app is subject to special security requirements. If you would like to use these services with your Barmer user account, you must therefore verify your Barmer user account once in person. Further information on the verification process can be found on the page on the Barmer user account.

For information on how we process your personal data, please read our Privacy policy.