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FAQ

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Frequently asked questions about Barmer

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Table of contents

Where can I find a doctor with foreign language skills?

Your first point of contact for medical treatment is your general practitioner (GP). The GP’s practice also offers, for example, preventive check-ups and vaccinations. In the case of special illnesses, the GP issues referrals for a specialist physician or hospital and coordinates further medical treatment. To find a GP or a specialist visit the search tool Barmer Arztsuche (German). If you are already insured with Barmer we will help you to find a general practitioner (GP) or a specialist that speaks English or other languages. Call our English Service Hotline for members 0800 333 0060. When you need medical assistance, Barmer will cover the full cost of that treatment for you – without any time limits.

Are hospital treatments covered by Barmer?

Barmer covers the full cost of general hospital services. In Germany, persons insured under the statutory health system are required to make a co-payment of 10 euros per night for hospital stays, but only for a maximum of 28 days per calendar year. You are free to choose from more than 2,000 existing partner hospitals nationwide if your GP or specialist physician has not already issued a specific hospital referral. In general, it is possible to call the hospital to arrange a specific admission appointment with the hospital referral. No special application procedure is necessary. Your referring physician or the hospital will inform you if an alternate application procedure is necessary in exceptional cases. To find a hospital that suits you, simply call our English Service Hotline, or use the Barmer Kliniksuche (german).

How do I get medication?

Your physician will give you a prescription if you require medication. Prescriptions are usually pink in colour, valid for 28 days after the date of issue and required to be filled at the pharmacy. In rare cases, there are also yellow prescriptions, for example, when strong painkillers have been prescribed, and these prescriptions are only valid for seven days after the date of issue. There are also green or blue prescriptions, which are valid for an unlimited period of time (green) or three months (blue), and the amount billed for these medications is not covered by the health insurance provider. In Germany, co-payments are generally required when purchasing medications. This amounts to 10 percent of the cost of the medication – with a minimum of 5 euros, and maximum 10 euros. There are similar medications that cost even more, but your pharmacy will advise you on cheaper alternatives. If you need medication regularly, you can be exempted from co-payments. During pregnancy, as a member of Barmer, we cover the costs for additional medication that you would normally pay yourself. If you are already insured with Barmer you can ask for individual advice or in case of any questions, please call our English Service Hotline on 0800 333 00 60.

Am I insured when travelling abroad?

In the EU and some additional countries, the European Health Insurance Card (EHIC) helps to ensure necessary treatments in the case of emergency. You will find the EHIC on the back of your electronic health insurance card (eGK). Therefore, always take your electronic health insurance card with you when you travel! In some cases, it is possible to obtain special foreign health insurance certificates that enable medical treatment in countries that are frequented by EU visitors, such as Tunisia and Turkey.

Outside the EU, it is always essential to take out private travel health insurance, as Barmer cannot provide any cover for treatment received in these countries. Additional private travel health insurance is very affordable and strongly recommended within Europe as well. For example, high co-payments are typical for some EU countries (e.g. for inpatient hospital treatment), and medically necessary repatriation within the EU cannot be charged to Barmer via the EHIC. 

Which vaccinations are covered by Barmer?

We cover the full costs for all recommended and mandatory vaccinations. The list of these vaccinations is regulated in the Vaccination Directive (Schutzimpfungsrichtlinie). Your GP will be happy to advise you on which vaccinations are required. It is best to maintain an up-to-date vaccination card. In addition, Barmer covers the costs for many additional vaccines and vaccinations, such as those relating to international travel. As a Barmer member you can find out about vaccinations by calling our Barmer Teledoktor on 0800 3333 500.

Are therapeutic treatments such as massages covered by Barmer?

Physiotherapeutic treatments such as massages count as a non-medical treatment (“Heilmittel”). Other non-medical treatments include occupational therapy, voice, speech and language therapy, podiatry therapy for diabetic foot syndrome and nutritional therapy for rare metabolic diseases. Barmer covers the costs for all non-medical treatments prescribed by a physician. Members over the age of 18 pay a statutory co-payment of 10 percent of the cost of these treatments and an additional 10 euros per prescription. The co-payment obligation also exists if these treatments are provided in the doctor’s practice or during outpatient treatment at hospital.

Are the costs for medical rehabilitation and preventative treatments at convalescent care facilities covered by Barmer?

Barmer covers the costs of medically necessary rehabilitation measures or preventive treatments at convalescent care facilities. In the case rehabilitation measures are required for employed persons, “Deutsche Rentenversicherung” (the German pension insurance fund) is generally the responsible agency, and the application for benefits must be submitted there. In certain cases, other social insurance agencies may also be responsible for bearing the costs. If you are applying for the costs of a rehabilitation treatment to be covered, your first point of contact is your general practitioner. Your GP will advise you on the most suitable course of treatment for you, and if necessary, will also determine which agency is responsible.

Do you suspect medical malpractice?

You can find detailed information on medical malpractice here (in German).

Who should I call in an emergency?

In an emergency, it is critical to reach the appropriate emergency services within the shortest possible time. You can reach paramedics, ambulance or the fire brigade on the free number 112 from everywhere in Europe. If you require standard medical treatment from a GP at a time when the doctor’s practice is closed (e.g. at night, weekends, on public holidays), a medical service is available under the number 116117. This service will connect you to a doctor’s surgery in your area, where resident doctors are on duty to treat patients in urgent cases.

Accident? - Have you received an accident questionnaire? Why this information is important for BARMER.

Whether it’s an accident with the car, at work, on the sidewalk, at home, with friends, in sports, while traveling, or shopping in the supermarket - there are no limits to the list. Barmer needs your support so that we can manage our claims for reimbursement from liability insurances or professional associations (e.g. for medical treatment, hospital treatment, patient transport, etc.). In every case, please send us the completed accident questionnaire as quickly as possible.

Does Barmer offer English support over the telephone?

The Barmer English Service Hotline is available 24 hours a day, 7 days a week and will advise you quickly and comprehensively in all areas relating to your health insurance. The English Service Hotline is available on 0800 333 0060*. Find out more about our consultations.

As a new Barmer member, when will I receive my health insurance card?

Your new health insurance card should arrive in around 4 business days. If we receive your membership application well before your transition to Barmer, you are certain to have your new health insurance card by the time your coverage commences.

If we receive your application shortly before your coverage commences, we will issue you – or your doctor – with a special document that proves your insurance coverage. This means your insurance is guaranteed, even before your card arrives.


* On weekdays from 8:01 PM to 6:59 AM, weekends and national public holidays, our telephone hotline is operated by our partner vitaservices. The company’s team is specially trained in matters surrounding social insurance. We have specifically chosen them to ensure that you receive the best service possible outside of our business hours. The protection of your data is of course ensured.

Telephone

Simply call our English Service Hotline


members within Germany
0800 333 0060

members outside Germany
+49 202 568 333 0060

interested persons within Germany
0800 333004 996666

interested persons outside Germany
+49 202 568 996666

Barmer Chat

Chat for interested persons (closed)

I am not a member of Barmer but I am interested in membership.

The chat is open Monday to Thursday from 08:00 to 19:30 and on Friday from 08:00 to 18:30.

Chat for customers

Take advantage of our data protection secure consultation.

Chat for members (only German)

E-mail

Write an email


members to service@barmer.de

interested persons to interest@barmer.de

Webcode: e020021 Last update on: 06.04.2021
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