Personal consultation

We go the extra mile when it comes to your health, so why should our approach to customer service be any different? We aim to make your life as simple as possible by providing practical ideas and services.

Our agents want you to feel well taken care of, whichever communication channel you choose to use.

Information on personal consultation at Barmer

E-mail Barmer: Do you have a question about our benefits or need a particular form or document? Write to us! You can email us at any time.
E-mail service
Telephone hotline: You can contact Barmer from within Germany or from abroad. The Barmer telephone hotline is in English language and available 24 hours a day, seven days a week, for free, fast, expert advice on any questions you have regarding your insurance coverage.
English Service Hotline
Free call-back service: Would you like us to call you back? Simply send us your telephone number and your preferred call time. We will call you back as soon as possible.
Call-back service
Barmer Teledoctor: Do you have a question about your health, medication, or treatment? Ask one of Barmer’s medical experts any time, free of charge (from within Germany).
Barmer Teledoctor
Branch finder: Our branches are now open again. In order to curb the spread of the coronavirus to the maximum possible extent and protect your health, we would request that you follow the recommended hygiene measures and safety precautions. You will find information on the required minimum safety distances and the wearing of face masks on noticeboards displayed at our branches.
You are welcome to call our service hotline at 0800 3331010 round the clock regarding any issue or business you may have. In urgent cases, you can also schedule a personal appointment here. Of course, you can contact us by digital means at any time.

Do you want to get in touch with Barmer directly? Then feel free to use our branch finder!
Branch finder