Personal consultation

We go the extra mile when it comes to your health, so why should our approach to customer service be any different? We aim to make your life as simple as possible by providing practical ideas and services.

Our agents want you to feel well taken care of, whichever communication channel you choose to use.

Information on personal consultation at Barmer

E-mail Barmer

Do you have a question about our benefits or need a particular form or document? Write to us! You can email us at any time.

E-mail service

Telephone hotline

You can contact Barmer from within Germany or from abroad. The Barmer telephone hotline is in English language and available 24 hours a day, seven days a week, for free, fast, expert advice on any questions you have regarding your insurance coverage.

Telephone hotline

Free call-back service

Would you like us to call you back? Simply send us your telephone number and your preferred call time. We will call you back as soon as possible.

Call-back service

Barmer Teledoctor

Do you have a question about your health, medication, or treatment? Ask one of Barmer’s medical experts any time, free of charge (from within Germany).

Barmer Teledoctor

Branch finder

In order to reduce the risk of spreading the coronavirus, we took the precautionary step of closing our offices. You are welcome to call our service hotline at 0800 3331010 round the clock regarding any issue or business you may have. In urgent cases, you can also schedule a personal appointment here. Of course, you can contact us by digital means at any time. Thank you for your understanding, and stay safe.

Do you want to get in touch with Barmer directly? Then feel free to use our branch finder!

Branch finder